Frequently Asked Questions
Help centre

Frequently asked questions

Useful answers for patients, attendants and visitors.

Appointments

How do I book an appointment?

Use the Book Appointment page on this website, or call the hospital helpline on 63 9090 9900. You will receive a confirmation with your doctor, date and time.

Can I consult a doctor by video?

Video consultation can be booked for follow-up and suitable cases through the Video Consultation page. It is not for emergencies. If you have sudden weakness, chest pain, breathing difficulty or a seizure, call 63 9090 9911 or come to the emergency department.

How can I cancel or reschedule my appointment?

Use the link in your confirmation message, or call the helpline on 63 9090 9900 as early as you can so that the slot can be given to another patient.

Can I get a second opinion?

Yes. Share your reports through the Second Opinion page, or book a consultation with the relevant specialist to have your case reviewed.

Emergency

Is the emergency department open 24 hours?

Yes. Agrim Hospital provides 24x7 emergency and trauma care with rapid triage, resuscitation capability and continuous consultant coverage. Emergency helpline: 63 9090 9911.

What should I do if I suspect a stroke?

Note the time symptoms began and come to the hospital immediately or call 63 9090 9911. Warning signs include facial drooping, arm or leg weakness, difficulty speaking, sudden vision loss and sudden severe headache. Do not wait for symptoms to settle.

Insurance and billing

Is cashless treatment available?

Agrim Hospital supports cashless hospitalisation with leading insurance panels, CGHS, ECHS and major TPAs. Approval and limits depend on your policy or scheme and on the insurer, so please contact our insurance desk before admission where possible.

Can I get an idea of the treatment cost in advance?

Yes. You can request an indicative treatment estimate through the Treatment Estimate page or the helpline. The final bill depends on the treatment actually required.

What is your refund and cancellation policy?

Please read the Refund Policy page for how cancellations and refunds are handled, or contact our billing team on 63 9090 9900.

Hospital and visit

Where is Agrim Hospital located?

Plot-21, Lanka Road, Ravindrapuri Extension, Varanasi, Uttar Pradesh 221005. You can find the map and directions on the Locations page.

What should I bring for my first visit?

Bring a photo ID, any insurance or scheme card, previous prescriptions, test reports and scans, and a list of your current medicines and allergies.

Which specialities are available?

Neurology, neurosurgery, neuro interventional, cardiology, critical care, nephrology, urology, gastroenterology, gastro surgery, general surgery, orthopedics, gynaecology, pediatrics, psychiatry, respiratory medicine and pathology. See the Departments page for details.

Are diagnostics and a pharmacy available in the hospital?

Yes. The hospital has pathology and diagnostic services and an in-house pharmacy so that tests and prescribed medicines can be arranged on the same campus.

Do you treat patients from other countries?

Yes. International patients can send their details and reports through the International Patients page, and our team will guide them on documentation, appointments and travel.

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